Subscriptions can be cancelled at any time. However, we are unable to refund you for any remaining time left on your annual subscription if there is any.
Please Note: Per our Terms and Conditions: You are still obligated to pay for any outstanding account balances prior to the termination of your agreement.
To facilitate your cancellation request, we kindly request you to complete our Cancellation Form. This form is designed to gather essential information, including your personal details, and confirming your hardware return. By providing these details upfront, we can expedite the processing of your request and ensure accurate details in our records.
To access the Cancellation Form, please click here. Once you click the link, you will be directed to a secure web page where you can fill in the required information to confirm your cancellation.
How do I return my hardware?
Once you have filled out the cancellation form, our team will issue you a return label for the return of your hardware. We request that you package your hardware with cushioning materials to prevent damage during shipping.
If we do not receive your hardware 30 days after your cancellation, or the hardware is returned damaged, we will charge you for the MSRP value of the hardware.
MSRP GlacierGrid Sensors: $99 each
MSRP GlacierGrid Hubs: $250 each