Alerts can be customized based on temperature thresholds. This article will explain how to set thresholds on your alerts so you can manage the number of alerts you receive.
Alerts can be customized by adjusting the maximum and minimum thresholds of when alerts are sent out. These can be particularly helpful if you find yourself receiving an excessive number of alerts. This guide will walk you through how to change alert triggers.
How does GlacierGrid know when to send me alerts?
Setting temperature thresholds is the best way to customize your alert notifications, and GlacierGrid has set up a system to ensure the accuracy of these thresholds. We recently updated (January 2025) our alerting logic to make our solution even more effective at notifying you about temperature issues at your sites.
Specifically, we now send alerts even when there are minor data gaps and use trend data to determine when to notify you. This optimization should help avoid any potential instances of missed alerts, and are aimed at giving you peace of mind when setting your temperature thresholds.
If you have any further questions on how our alerting logic works, please don't hesitate to reach out to our support team.
Glacier Grid Web App
Login to your GlacierGrid Dashboard.
If you are using the Classic dashboard (white background):- Select the Equipment Tab
- Search for the sensors whose thresholds you would like to adjust.
- Select the pencil icon to edit the alert (Not the alert itself or the location).
- Input the new temperature threshold for your alert triggers, and click Next to save.
- Confirm that your new alert thresholds are now in place.
- Select Energy Dashboard in the top right corner.
- Search the equipment name or the location of your equipment in the search bar and select it when it populates.
- Select the blue Edit button
- Edit the maximum temperature threshold. You may also adjust the minimum temperature threshold and the min/max humidity thresholds as needed.
- Note: If you are unsure of what your thresholds should be, you can select the Use Recommendation button.
- The Recommended values are calculated based on your selected kind of equipment and health code standards. The minimum and maximum thresholds take into account expected temperature fluctuations to ensure that alerts are only sent out to you when needed.
- The Recommended values are calculated based on your selected kind of equipment and health code standards. The minimum and maximum thresholds take into account expected temperature fluctuations to ensure that alerts are only sent out to you when needed.
- Note: If you are unsure of what your thresholds should be, you can select the Use Recommendation button.
- When you are done, make sure to scroll down to the bottom of the page and click Save before navigating away.
- Confirm that your new alert thresholds are now in place.
GlacierGrid Mobile App
- Login to your GlacierGrid app on your mobile device.
- Search the equipment name in the search bar and select it when it populates.
- Click on the three dots in the top right corner of the equipment details page.
- Select Edit Equipment from the drop down menu.
- Edit the maximum temperature threshold. You may also adjust the minimum temperature threshold and the min/max humidity thresholds as needed.
- Note: If you are unsure of what your thresholds should be, you can select the Use Recommendation button.
- The Recommended values are calculated based on your selected equipment & health code standards. The minimum and maximum thresholds take into account expected temperature fluctuations to ensure that alerts are only sent out to you when needed.
- The Recommended values are calculated based on your selected equipment & health code standards. The minimum and maximum thresholds take into account expected temperature fluctuations to ensure that alerts are only sent out to you when needed.
- Note: If you are unsure of what your thresholds should be, you can select the Use Recommendation button.
- Once you have finished, click Save in the top right corner before navigating away.
- Confirm that your new alert thresholds are now in place.
If you run into any issues changing your Alert thresholds, please reach out to support@glaciergrid.com for assistance.