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      How do I set up and activate my GlacierGrid Refrigeration Monitoring System?

      This article will explain how to set up your full GlacierGrid temperature monitoring sensors and hub.

      You can expect to receive your GlacierGrid Refrigeration kit (with sensors, hub, etc.) between one and two weeks after placing your order. This article will guide you through the steps of setting up your sensors and hub.

      What is in my GlacierGrid Refrigeration Kit?

      • GlacierGrid Temperature and humidity sensors
      • GlacierGrid hub
      • 2 antennas
      • 1 power cord
      • Hardware Implementation Guide
      • Zip ties

      Keep an eye out for your dashboard Invitation email sent at the time of your purchase so you can start the implementation process once your package arrives. If you cannot locate the email, or it has since expired, please contact our support team at support@glaciergrid.com.

      Installing your refrigeration monitoring system

      Once you have received your GlacierGrid kit, verify that you have a dashboard login. Confirm this by logging into your GlacierGrid Web Dashboard or with the GlacierGrid Mobile App. If you cannot locate your dashboard invitation link, please reach out to support@glaciergrid.com and our team will resend the link to your inbox.  Once you have confirmed you have all the hardware and a dashboard login, you're ready to begin!

      Step 1: Creating a location

      Before setting up the temperature and humidity sensors, you will need to set up locations in your GlacierGrid Dashboard. Locations are digital versions of your buildings in the GlacierGrid Dashboard. 

      GlacierGrid Mobile App:

      1. Login to your GlacierGrid Mobile App using the same credentials as the desktop version.
      2. On the Homepage click the + icon on the top right of the page.

      1. Select Add Location from the drop-down.
      2. Create a location name (ex. GlacierGrid Office) and fill out all of the address fields.
      3. If applicable; select if the location has HVAC-controlled equipment then click Next.
      4. Add custom device notifications or notification methods if specified.
      5. Click Save before navigating away.

      GlacierGrid Web App:

      1. Log in to your GlacierGrid dashboard and select Energy Dashboard.
      2. Select Locations on the left panel.
      3. Click the blue Add location button.
      4. Create a location name (ex. GlacierGrid Office) and fill out the address of the location.
      5. Click Save before navigating away.
        1. If the button Save does not illuminate blue, make sure you’ve added ALL required address information.

      Step 2: Setting Up Your Hub

      First, check out our article on best practices for placing your hub to optimize your connectivity. Be sure to try and choose a location where the hub will not be disturbed or unplugged, it's visible so that individuals can identify if it's lost connectivity, not directly near any electronic equipment, and it's close to the sensor(s). 

      We have two versions of our hardware, Ecobee and Milesight. Be sure the placement of your antennas matches the image showing the kind of hub that you received. 

       

                           

      1. Once a location has been determined, start attaching the antennas and the power chord. Please note: you may need to try multiple locations to find the best connectivity at your facility. 
      2. Plug it in.
      3. If you have the hub shown on the left:
        1. Wait for 2 solid red lights. The power icon and globe icon should be solid red. Upon first setting up your hub, it may take some additional time for the hub to locate the cellular connection in your area. Leave your hub plugged in and move to the next step, even if your hub's globe light continues to flash. 
      4. If you have the hub shown on the right: 
        1. The lights will remain green. Flashing lights indicate that the hub is still searching for a connection. Upon first setting up your hub, it may take some additional time for the hub to locate the cellular connection in your area and the lights may continue to flash after establishing a connection. Leave your hub plugged in and move to the next step, even if your hub's globe light continues to flash. 
      5. You may need to come back to this step to try the hub in different positions in your facility to locate the most optimal positioning for cellular connection. 

      Step 3: Adding your temperature sensors


      Now that your location has been created, it's time to add your temperature sensors. You want to make sure the sensor goes into the correct unit as it is named in the Dashboard. 

      GlacierGrid Mobile App:

      1. Tap the plus (+) sign at the top right, then select Add equipment.
      2. Choose the relevant location for your equipment.
      3. Tap Sensor ID, then Add, prompting your camera to open. Scan the sensor's QR code for automatic ID input.
        1. If you receive an error, please manually type in the serial code on the sensor instead of scanning the QR Code. Should you run into further issues, reach out to support@glaciergrid.com for assistance.
        2. You may also type in the sensor’s serial number, starting with LHT
      4. Assign a name to the sensor (e.g., "Walk-in Refrigerator #1") and set the equipment type and configuration. Save your settings.

      Step 4: Activating temperature sensors and verifying connectivity

      Once you have added all of your temperature sensors, the web or mobile app will take you through connectivity testing to ensure your hardware is correctly installed. 

      Before activating your temperature sensors, please check the following to ensure optimal sensor placement within equipment:

      • Check that temperature sensors are positioned upright, with the QR code facing the hub's direction for optimal connectivity.
      • Position temperature sensors centrally within the unit to capture accurate ambient temperatures.
      • Keep temperature sensors away from doors, fans, direct food contact, or any areas that might introduce moisture or extreme temperatures.

      Once your sensor placement is ready, proceed to activation:

      1. For each sensor, hold the ACT button for 5 seconds until a red flash appears, then release. This step is crucial for ensuring temperature sensors are ready and distinguishable.
      2. Follow on-screen instructions for connectivity troubleshooting if your signal appears weak. The app will guide you through ensuring strong communication between the hardware and the network.
      3. Allow temperature sensors to adjust to their new environment. Initial temperature readings might fluctuate until they stabilize.
        1. If you have trouble getting your temperature sensors to activate or link, please reach out to support@glaciergrid.com and our team will be happy to assist you.

      Now that your dashboard is set up, configure alerts to receive the notification of your choice when your equipment goes outside of your configured temperatures. To learn more about setting up alerts, click here. 

      To learn more about how to use your GlacierGrid Dashboard, check out Get to Know Your Dashboard! Explore the different features available to you such as adding users, creating and using teams, how to read your graph, and more!