In this article, we'll explain how temperature/humidity alerts function. We'll also cover alert tiering and how it can help you create meaningful and efficient alerts for your team.
Understanding Alerts
When will I receive a temperature or humidity alert?
Our temperature and humidity alerts trigger when your unit reaches a configured maximum or minimum threshold for a specified duration. The alert will continue to trigger every hour until the unit falls below or rises above the threshold.
For instance, let's say you set up a maximum threshold of 32 degrees. You create an alert to notify you when the unit exceeds 32 degrees for 30 minutes. You'll receive an alert at the 30-minute mark. If the unit doesn't send a data point below 32 degrees, you'll receive another alert 1 hour later, and so on. This cycle will repeat until the alert becomes inactive or the unit drops below the maximum threshold.
What is an "active" alert?
An "active" alert is an alert where the configured trigger conditions are met. An alert will become inactive when its trigger conditions are no longer met. For a hub offline alert, as soon as we receive data from your hub, the alert will move to "inactive".
Active alerts are marked with an orange dot next to your equipment on the app, and displayed in red text on your web dashboard. Inactive alerts are shown in black text on your web dashboard, and the dot disappears on your app.
Alert Tiering: Avoiding Alert Fatigue
Our tiered alert system allows you to assign different alert recipients for each tier of alert (1, 2, and 3). This system helps create meaningful and efficient alerts for users with large teams.
If you have a large team of people working at your facility, to avoid alert fatigue, we suggest you strategically set up your temperature threshold alerts in a tiered manner. We recommend setting up two to three alerts per sensor, allowing someone onsite to correct issues immediately.
If they're unavailable, the alert will escalate to the next available individual. Avoid assigning the same person to more than 1 tier of alert. Instead, follow this hierarchy:
Alert Tier 1: Assign an individual on-site who can correct issues immediately should they arise.
Alert Tier 2: Add a secondary individual, either on-site or a supervisor, who can address issues if the first person cannot.
Alert Tier 3: Designate a third individual to monitor and ensure alerts are addressed, such as a district manager, head of nutrition, or program leader.
To read more about the dangers of Alert Fatigue, click here.
By understanding how alerts work and implementing recommended settings, you can create effective and efficient alerts for your team. Remember, alert tiering is the best tool you can use to help prevent alert fatigue and streamline your monitoring process. If you have further questions or concerns, please contact our support team.