This article will outline what issues are and how they will show up on your dashboard.
Issues are grouped alerts that will show you repetitive alerts grouped together across your locations. Instead of getting buried in individual alerts, you can now enjoy a 1:1 relationship between the real-world problems that exist at your sites and what is shown in the GlacierGrid web app.
Issue Structure:
All Alert Configs are nested within a parent Issue Config:
- When the Issue Config conditions are met, an Active Issue will be created and displayed in the Active Issues table.
- When the Alert Config conditions are met for any nested Alerts, notifications will be sent to the relevant recipients.
- If an Issue Config conditions are no longer met for any nested Alerts, notifications will stop sending to the recipients for that instance of the issue.
Issue Types:
- Food Safety Issues – temp/humidity problems impacting coolers/freezers that could risk food safety/quality
- Comfort Issues – temp problems impacting HVAC equipment that could jeopardize guest/employee comfort
- If you do not have HVAC equipment this table will show up as blank on your home screen.
- Connectivity Issues – instances of devices going offline, disrupting monitoring/control
Additional features within Issues:
- Bulk Actions – users can create Issue Configs at the Location and/or Equipment level to easily setup standardized Issue/Alert Configs across their account
- Connectivity Issues by Device – users can select the offline durations for different Device Types, providing more configurability for Connectivity Issues/Alerts
- Close Conditions – users can now specify how long conditions must return to normal before we can resolve an Issue, preventing premature closure
Looking to set up new alerts or issues; check out this article.