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Solutions
Energy Efficiency
Operational Efficiency
Sustainability
Monitoring (Shop)
Technology
Energy Management
Integrations and Controls
Asset Management
Industries
Restaurants
Education
Retail
Convenience Stores
Company
About Us
Careers
Newsroom
Events
Leadership
Resources
Research & Impact
Product Features
Use Cases
Technical Guides
Help Center

Status Page

All systems online

About This Page

This webpage is dedicated to providing live updates during service interruptions and advanced notifications for planned maintenance. At GlacierGrid, we strive to provide accurate, up-to-date information on our services so you're never left guessing about the connection of your hardware. Our unwavering commitment to accurate data and transparent communication with our valued clients is paramount to us.

GlacierGrid Server
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This refers to our main server used for collecting and reporting data from your hardware to the GlacierGrid Dashboard. 
Operational
Cellular
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Our GlacierGrid Monitoring Hubs transmit data through an international SIM card. If the cellular server is compromised, this status will update. 
Operational
IOS App
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This status refers to the operations of our IOS application.
Operational
Android App
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This status refers to the operations of our Android application.
Operational
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Upcoming Maintenance

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Incidents - Last 30 Days

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Maintenance - Last 30 Days

History

Partner Server Outage

Description

Our cellular partner, Hologram, announced a Cellular connectivity interruption on some SIM cards.

December, 17th 9:00 PM UTC

[Investigating] Our server partner, AWS randomly started sending us gateway connection statuses that kept flip-flopping between connected and disconnected every few seconds. We are working to deploy temporary fixes while we await AWS's assistance. 

December, 18th 1:00 PM UTC

[Resolved] We identified the issue causing the internal time and the gateway's time to become unsynchronized from AWS. Our team has rolled out a fix to any affected gateways, though some resist the update. We will continue to fix the update until all affected gateways are updated.